This Refund, Return & Cancellation Policy applies to all payments made to Linkzone Global FZ-LLC ("Linkzone", "we", "us"), a free zone company licensed by the Dubai Development Authority and headquartered at in5 Tech, Dubai Internet City, Dubai, United Arab Emirates — whether made on linkzoneglobal.com, its subdomains, or through a payment link issued by us.
1. Nature of our services
We provide digital products and services: software subscriptions (SaaS), custom software and app development, and digital and advertising services. We do not sell or ship physical goods, so physical returns do not apply.
2. Delivery of services
Services are delivered digitally — by account access, email or project handover. Subscriptions are activated immediately or within 24 hours of successful payment. Project work is delivered according to the timeline in the agreed proposal or quotation.
3. Subscriptions
- You may cancel a subscription at any time from your account or by emailing support@linkzoneglobal.com.
- Cancellation stops future renewals. Your access continues until the end of the current paid billing period.
- If you cancel within 7 days of your first subscription payment and have not substantially used the service, you may request a full refund.
- Renewal payments are non-refundable once the new billing period has started, except where required by UAE law or where we fail to provide the service.
4. Custom development and project work
- Projects are billed according to the agreed proposal or quotation.
- Advance or deposit payments are refundable only before work has started. Once work has started, the deposit is non-refundable but is applied to the work completed.
- Payments for milestones that have been delivered and approved are non-refundable.
5. Payment links and one-time services
- One-time service fees are refundable only if the service has not been delivered or started.
- If you are charged twice or charged an incorrect amount, contact us and we will refund the excess in full.
6. How to request a refund or cancellation
Email billing@linkzoneglobal.com with your name, invoice or transaction reference, payment date and the reason for your request. We respond within 3 business days.
7. Refund processing
- Refunds will be done only through the original mode of payment — the same card used for the transaction.
- Approved refunds are processed within 7 business days. Your bank may take a further 5–14 business days to show the amount, depending on the card issuer.
8. Cancellation by Linkzone
We may cancel an order or subscription if payment fails, the information provided is incorrect, or the order breaches our Terms of Use. Any amount paid for services not delivered will be refunded in full.
9. Contact
Linkzone Global FZ-LLC · in5 Tech, Dubai Internet City, Dubai, UAE
Support: support@linkzoneglobal.com · Billing: billing@linkzoneglobal.com
Phone / WhatsApp: +971 55 614 0067